Privacy Policy

Last updated November, 17th 2023

This privacy policy describes the type of information we may collect from you when you visit all Serlzo-owned websites and domains and the websites and domains of our subsidiaries and affiliates, including, use our mobile applications, or use our other products and services that include an authorized link to this privacy policy (collectively, the “services”).    

This privacy policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information. We are constantly working to improve our administrative, technical, and physical safeguards to protect your personal information. If you do not agree with this privacy policy, please do not access or use any part of the services.

1. Collection And Use Of Personal Data

A. Where We Collect It From

We may collect personal information about you, meaning information that can uniquely identify you, from various sources, such as:

  • Directly from you when you use the services, such as when you register for an account, access certain features or content, or order products; and 

  • Our parents, subsidiaries, affiliates, service providers, business partners, and other third parties.

What We Collect. The personal information we collect about you may include, without limitation:

  • Contact information, such as name, postal address, email address, and phone number;

  • Login information, such as username and password; and

  • Payment and financial details, such as payment card number, expiration date, authentication code, billing address, and bank account number 

B. Automatic Collection

When you use our services, we may also collect certain information by automated means, such as cookies and web beacons. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon”, also known as an Internet tag, pixel tag, or clear GIF, is used to transmit information about the actions of the user opening the page or email containing the beacon back to a web server. We may also use third-party analytics tools (such as Google Analytics) that collect information about the use of the Services and user traffic. The information we collect by automated means may include, without limitation: 

  • Information about the devices you use to access the Services (such as the IP address and the type of the device, operating system, and web browser);

  • Dates, times, and duration of use of the Services (including whether you are a repeat or first-time visitor); and

  • Information on actions taken when using the Services (such as page views, website navigation patterns and items added to cart but not ultimately purchased)

Statistical Information. The information we collect automatically is statistical data and may include personal information. It helps us to improve and personalize our Services, including by enabling us to identify and authenticate users

2. How We Use The Information We Collect

Serlzo collects information, including personal data, for the following purposes:

  • Process orders you place, complete other transactions you have requested using the Services, and provide you with products and services you request;

  • Send you the information or materials you request;

  • Maintain a record of your purchases and other transactions using the Services;

  • Respond to your questions and comments and provide customer support

  • Communicate with you about products, services, offers, and promotions;

  • Operate evaluate, and improve our business and the products and services we offer;

  • Analyze trends and statistics regarding the use of the Services and transactions conducted using the Services;

  • Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;

  • Enforce our Terms of Sale and other agreements; and

  • Comply with relevant legal requirements and industry standards

3. Cloud API 

Serlzo sends messages to Cloud API. The Cloud API service stores the messages temporarily. Then, it takes on the task of sending the message to the different platforms. First, messages are stored for any necessary transmissions.

4. How We Respond To “ Do Not Track” Signals.

A do not track signal (“DNT”) prevent web applications from tracking you. You can learn more about a DNT at 

Your web browser may let you choose your preference as to whether you want to allow the collection of information about your online activities over time and across different websites or online services. At this time, these services do not respond to the preferences you may have set in your web browser regarding such collection of your information, and the services may continue to collect information in the manner described in this privacy policy.

6. Disclosure Of Information

Who We Disclose To. We may disclose aggregated information about our users, and information that does not identify any individual user, without restriction.

We may disclose information about you :

  • To contractors, service providers, and other third parties we use to support our business;

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;

  • To enforce or apply our Terms of Sale and other agreements;

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Serlzo, users of the Services, or others;

  • To third parties to market their products or services to you if you have not opted out of these promotions; and

  • With your consent.

We also reserve the right to transfer your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets, equity or similar transaction. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Policy.

7. Data Security

We have implemented measures intended to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of personal information is at your own risk.

8. Your Choices

We offer you the following choices about the information we collect from you and how we communicate with you:


Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies, you may not be able to take full advantage of all of the features of the Services.

Promotional Communications

If you do not want us to use your contact information to promote our products or services, you can opt-out by logging into your account and adjusting your user preferences in your account profile. If you have received a promotional email from us, you can also opt out of receiving future promotional emails from us by following the unsubscribe instructions contained in such email.

Web Analytics

You may opt out of the aggregation and analysis of data collected about you on our website by Google Analytics by visitingGoogle GetOptoutand downloading and installing the Google Analytics Opt-out Browser Add-on.

Third-Party Advertising

If you do not want your personal information shared with third parties for their own promotional purposes, you can opt-out by:

  • If you are a Serlzo client, log into your account and adjust your user preferences in your account profile.

  • If you are a Serlzo customer, opt out through your "frequent customer" account. If you do not have a "frequent customer" account, you can opt-out by viewing your specific order number through the site. Your opt-out will not apply to personal information already shared with third parties prior to the date you opt-out.

Third-Party Tracking

Although we do not control third-party collection or use of your information to serve interest-based advertising or other targeted content, a number of these third parties may provide you with ways to choose not to have your information collected or used in this way.

9. Accessing And Changing Your Information
  • If you are a Serlzo client, log into your account and manage your personal information through your account or by sending an email request to 

  • If you are a Serlzo customer, send an email request to 

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

10. Children Under The Age Of 13

The Services are not directed at, and we do not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us using the email address provided below.

11. Changes To Our Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. If we make a material change to our Privacy Policy, we will provide notice to you (for example, by posting on our website) that our privacy practices have changed and will provide a link to the new policy. In the event we make a material change to how we use your personal information, we will provide you with an opportunity to opt out of such a new or different use. The date this Privacy Policy was last revised is at the top of this document. We encourage you to review this Privacy Policy periodically to check for any updates or changes.

12. Data Transfers

We are based in Nigeria. When we obtain information about you, we may transfer, process, and store such information outside of the country in which you reside, including Nigeria, pursuant to our Data Transfer Addendum. By using the Services, you consent to the transfer to and processing and storage of your information in countries outside of your country of residence, which may have different data protection laws than those in the country where you reside.

13. Contact Us

If you have any questions about this Privacy Policy or our information practices, please contact us by email at

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